Returns & Exchanges

At Rockfish, we strive for the highest quality in every catch; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure a swift resolution for your order.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your package for any signs of temperature compromise or physical damage to the seafood packaging.

• 2.
  Document Issues

  Take clear photos of the damaged product and the shipping label to help our quality control team verify the claim.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the documentation within 24 hours of receipt.

• 4.
  Receive Resolution

  Once your claim is validated, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.