Frequently Asked Questions
Everything you need to know about our fresh-caught seafood delivery.
How is my seafood packaged for shipping?
We use eco-friendly insulated liners and dry ice or frozen gel packs to ensure your order maintains a safe temperature from our docks to your doorstep.
Where does Rockfish source its products?
We partner directly with sustainable local fisheries and independent boats to ensure the highest quality and most ethical sourcing practices in the industry.
Do you offer a freshness guarantee?
Absolutely. If your order does not arrive fresh and in peak condition, please contact our support team within 24 hours of delivery for a full refund or replacement.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress and estimated arrival time.
What should I do if I am not home during delivery?
Our packaging is designed to keep your seafood frozen or chilled for up to 12 hours after delivery. However, we recommend transferring items to a refrigerator or freezer as soon as possible.
Do you offer subscription boxes?
Yes, we offer flexible monthly 'Catch of the Day' subscriptions that allow you to save 15% on seasonal selections curated by our experts.